Carpet Foundation Members

Reffells is a member of The Carpet Foundation.

This means that we operate within the OFT's Code of Practice, giving you peace of mind.  The key features of the code are:

- We provide written terms of business prior to order

- You will not be penalized if you cancel an order "on reasonable grounds"

- Deposits are protected

- There is an agreed complaints procedure

- Low cost arbitration is provided

- Free extended 2 year guarantees are provided by Carpet Foundation manufacturers for manufacturing faults and pile reversal

Please visit The Carpet Foundation's website for further information.